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“Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes.” By augmenting human intelligence, an AI Customer Service bot helps your organization nurture […]

Gamification can be an immersive, exciting experience that engages and motivates agents. Rewards may include recognition on leaderboards, physical prizes or alternative rewards like preferred shifts or free parking. Biometrics refers to body measurements and calculations for the purpose of authentication, identification and access control. Physical biometric solutions analyze parts of the human body, such […]